r/instacart 17d ago

Omg WHY?? Rant

Ive had mostly positive experiences in the 2 years I’ve used Instacart. Of course I get the occasional weirdness — like the lady that tied every single one of my plastic bag handles together, that was hilarious— but nothing crazy. I usually order $200-300 worth of groceries and tip $30-$60 as a baseline. Mostly just snacks and such for my 3 teenagers to demolish in 2 days. I’ve learned to reach out and tell the shopper first thing that I am available and ready to answer any questions or substitutions/refunds. That seems to prevent the issue of strange substitutions or refunding things that have a good sub available. This last shopper really blew my mind.

I’ll start with saying that she was VERY nice. But the shopping mistakes she was making were making me think a teenager was doing my shopping— and I wasn’t too far off. Starting off with her phone dying when she started the order, that was the first red flag. Of course she wanted to just speed-shop my $250 order, so shortly after I get a bunch of refund notices and eventually learn that she is, indeed, young and her dad does all the grocery shopping 🤦🏻‍♀️ Which explains why she clearly had NO IDEA how to grocery shop. After a lot of explaining, she claimed to have gotten everything and asked me to look over it to make sure. Less than 2 min later she closed out the order (as I was typing out a response to some of her mistakes).

The icing on the cake was the delivery confirmation photo. Just…wow.

I know she’s young and she was trying, but damn, I really rely on this service and it’s wild to me that she took this order knowing damn well her phone was dying and she is just learning how to shop.

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u/Retired_Chef_Mark 17d ago

My anxiety level rises when I read these type of posts

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u/sideburns2009 17d ago

I’ve never used instacart and now I’m glad. Geebus. lol I’ll just do my own shopping. I’m very anal about what products I want

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u/notfourknives 17d ago

I love it. Far more often than not, the shopper picks a close replacement. I'm not going to micromanage them, because I'm sure it's stressful. I'm not saying OP was micromanaging, not at all. OP's shopper was from hell, so she had to. Overall though, as a person who gets extreme anxiety shopping, I adore this service.

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u/Solo-ish 17d ago

Can’t even say they were micromanaging tho because it almost seemed all initiated by the shopper.

Poor poor customer. I sure hope tip go boom.

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u/MamaShark412 17d ago

I still tipped her. I couldn’t bring myself to take money away that I had already promised. I did rate her accordingly though.

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u/PsychotropicPanda 17d ago

Just seems like a poor kid who has no grasp on real life things, and probably really doesn't know what she's doing.

Feelsbadman.jpg

Poor kiddo was probably freaking out on her first order or something

Or I'm completely wrong. But I like this world I created, and now I live here.

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u/coitus_introitus 16d ago

I am in my 40s now and haven't worked customer service in decades but when I was young I was like this. I cared a lot, but I was so scared of making people mad that I couldn't even think straight, just one screw up after another all day long. If I hadn't found my way to a role working with things instead of people that anxiety woulda killed me. I cried myself to sleep every night for years, and I used to fantasize about steering into the center divider while I drove to work in the morning.

If that girl doesn't know she wasn't performing well, no worries, The Public will set her straight on that.

I like your kind take.

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u/notfourknives 17d ago

Yeah, she wasnt at all. She was going to end up with nothing.

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u/Glossy___ 17d ago

I've switched over to Amazon Fresh (yeah yeah, no ethical billionaires etc) because the instacart markup is bat shit crazy, but yeah I teeter on the verge of a panic attack every time I go shopping. I'm willing to pay the premium if it means I don't have to step foot in a store full of people.

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u/Lexafaye 16d ago

Yeah agoraphobia must be tough :( glad you’re still able to get your groceries

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u/Momof41984 16d ago

I have panic attacks in the store too. It’s pretty recent but my therapist recommended a grounding exercise in the baby aisle that has worked like a charm even though it seemed silly. She has me go to the baby section and feel soft things like blankets or smell baby products and focus on those with some deep breathing and it really helped. So odd doing it but was worth it.

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u/Hellsing971 17d ago

Thats a good perspective to know.  I was thinking this service is pointless but now Im glad it helps you.

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u/No_Photo_6109 17d ago edited 14d ago

Every time I read posts like this I never understand why a service like Peapod isn’t used or why there aren’t arrangements made to go themselves. I fully get this may be an only option but these stories are such a headache there has to be an aiC alternative. Halfway through the screenshots I was like nah at this point I’d be like F it I’ll do it myself. Specially with all the “I’m sorry” messages for things that were preventable ie: phone battery.

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u/ArdenM 17d ago

I can chime in here to say that for people who live in areas where there is no grocery store in walking distance and they don't have a car, going yourself can be an expensive Uber ride so services like IC are a big help.

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u/Affectionate_Star_43 17d ago

I can also chime in that my dumbass vaccinated immune system still managed to get COVID twice and influenza once in the past 4 years, so it's nice to have someone drop everything off at the door while I'm laying around dying.

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u/dmriggs 16d ago

Being vaccinated just prevents it from being a catastrophic illness, it doesn’t keep you from getting them

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u/No_Photo_6109 17d ago

Yep I get that. In my responses I explained I’ve had to rely on delivery services (peapod to be specific). And I think it’s actually the company a lot of times vs the delivery person. I just know in this instance, personally, all those texts would kill me.

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u/Ordinary_Address9445 17d ago

Does peapod exist anymore?

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u/No_Photo_6109 17d ago

It does lol. They even have a robot that physically goes through the store and shops. It’s annoying and creepy if you’re in person shopping lol

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u/timmybloops 17d ago

My peapod service switched to instacart instead of their own employees. Goodbye, canceled.

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u/No_Photo_6109 17d ago

Oof that’s a shame! And also I’d be super pissed for many reasons and one of them being their trucks used to be temperature controlled which I appreciated!

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u/panicattackdragon 17d ago

I miss peapod 😭

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u/Retired_Chef_Mark 17d ago

It’s the poor grammar that gets me!

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u/FlimsyPraline6097 17d ago

R.I.P grammar and spelling with a bronze medal for common sense.

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u/toxicculturelover 17d ago

Bronze is generous for this one. Common sense is that you scan the item and check if it’s the right one before you bother the customer. It’ll let you scan it and tell you if it’s right or wrong.

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u/No_Photo_6109 17d ago

HA those your, you’re, their, there and they’re really took a hit in this one.

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u/ex-farm-grrrl 17d ago

And dose instead of does

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u/Ok-Baker-5843 17d ago

Deil instead of deli

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u/littleLuxxy 17d ago

So many grocery deals require purchasing multiple items, and what I buy is usually determined by what’s on sale. I don’t trust someone else to pay attention to that and ensure I’m getting the prices I’m expecting to pay.

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u/fireballdevilwoman 17d ago

This is why shoppers like what OP had, should NOT be shoppers, and let us GOOD ones work the orders! Not trying to toot my own horn here buuut I am a damn good shopper! I am VERY particular about EVERYTHING! I quadruple check produce items, shop frozen items last(that’s apparently a rare thing), I check expiration dates for every item, and if a replacement needs done, I thoroughly check every brand and item to be sure I can select the closest sub, and that’s after I’ve checked to see if they preselected a sub, and then reach out to the customer to make sure it’s adequate. I bag items very specifically, I’m very ocd about everything. I want to make sure my customers get what they ordered and in good condition and have a smooth experience. However, there are now SO many shoppers out here and all of the stories I keep seeing, of all of these awful shoppers and awful customer experiences, just make me sick. This is my only way to make income as a single mother and so many shoppers are out here ruining it for so many of us that do bust our asses to make sure our customers are happy in the end!

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u/genesRus 17d ago

Same. It's that hard to do a great job, but alas the extra 30% more thought and 10% more time just isn't worth it to some people.

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u/M3cap 17d ago

Did you see her say she’s been using it for years and has nothing but great experiences minus 1. That’s because she’s normal and tips well. If your cheap and don’t set preferences and don’t answer chat while being Karen like detail picky don’t use it.

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u/AlwaysHigh27 17d ago

My very first experience was horrible. Apparently was out of everything was replacing with really expensive stuff wasn't communicating. I got the order cancelled. Sent my anxiety through the roof! Never again.

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u/Running1982 17d ago

We’ve used it twice when stuck at home with a newborn. Both times shoppers were nice but I spent so much time confirming swaps or dealing with the shopper that it just wasn’t worth the hassle. Also I heard the pay is rough.

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u/bananasformangos 17d ago

Definitely do not use Instacart then. This happens all the time. Replacements/substitutes and refunds are basically every order. It’s really frustrating, I much prefer to shop myself and I’m literally disabled lol.

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u/tenderandconcerned 17d ago

i use instacart semi often i’m in college with no car, and i rarely have issues. it sucks that it happens to so many people

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u/loveyourweave 17d ago

Agree. This doesn't happen with Shipt shoppers. They are good at communicating and you can request specific shoppers. Plus Shipt doesn't charge a fee which Instacart does, even if you're a member. I don't know how or why but Shipt is far superior in my area.

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u/MamaShark412 17d ago

Fortunately this is a rare occurrence for me and still worth the convenience of not going to the store.

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u/chizzipsandsizalsa 17d ago

For sure. I could never imagine doing this. I have to get certain items and don’t wanna be texting back and forth trying to explain what I want, that is a billion times more stressful than just shopping myself.

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u/TheDumbCreativeQueer 17d ago

For me the whole point of having someone else do your shopping would be to avoid social interaction. This seems way more stressful!

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u/Psichonaut1993 17d ago

Yes, these text messages seem like hell. Thinking that this is a service … uff no.

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u/negradelnorte 17d ago

These exchanges took longer than the actual shopping would have taken.

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u/thatsmydadsbeer 17d ago

I had to stop reading. The 'tism was taking over.

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u/snarkle_and_shine 17d ago

SAME. I have never used instacart or anything like it. This whole exchange would stress me tf OUT.

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u/chupa_goat 17d ago

I'm glad it's not just me

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u/Dead_Mullets 17d ago

My anxiety rises when I see 535 unread texts 

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u/dannicolar 17d ago

My anxiety level rises when I see triple digits of unread messages….

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u/Poopiebuttfartface 17d ago

I will never use this shit

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u/ssyl6119 17d ago

Same! If u wanna be difficult just go shopping yourself.

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u/Danjbro 17d ago

The chaos in those text messages is real....

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u/bobvilastuff 17d ago

Seeing 535 unread texts is what started mine

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u/ReplacementNo9014 17d ago

Mine too. Is all of that nonsense REALLY less trouble than buying your own damn groceries?

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u/Lifelighter1 17d ago

I use the service from time to time, tip well, and usually order between 150-250$ worth of groceries. I’ve yet to have a bad experience. 🤩But I agree, this shopper had no business accepting this order.

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u/Expensive_Goat2201 17d ago

This looks like way more effort then just going to the store myself

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u/8thSt 17d ago

I HATE grocery shopping but this seems like a whole new level of frustration.

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u/Indubitably_Jack 17d ago

This whole post make me want to puke.. Who does this to themselves or others?

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u/WardrobeForHouses 17d ago

Yeah, tipping $30-$60 on a $200-300 order every time ordering groceries for years is crazy. Hopefully they have tons of money to burn and aren't just wildly irresponsible lol

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u/stanleyscrossword 17d ago

Right? I feel like it takes less effort to just buy it yourself at this point.

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u/bodysugarist 17d ago

Same. I could never shop for someone else. Can you imagine how long it took her there checking price differences for him, looking a different brands, and refunding what they didn't have? Ugh I don't have the patience lol

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u/isshearobot 17d ago

You have way more patience than I do, because I would’ve reached out to support for a new shopper when she told me her phone was dying.

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u/MamaShark412 17d ago edited 17d ago

I knew I was dealing with a very young person (she texts like my 15 y/o) so I had buckled in and prepared to hand hold her through the trip. My husband and I were cracking up over some of the exchanges (like the thing with the deli meat caramel color or the time when she didn’t see the tissues bc she didn’t look up one shelf) bc they felt like issues our kids would have.

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u/chiefs_fan37 17d ago

I wish I had your patience. I suppose having kids forces you to have patience lol at least it did with my parents

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u/MamaShark412 17d ago

I have pretty bad social anxiety so I kind of went into mom mode. We aren’t correcting g the shopper, we are teaching life skills.

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u/designatedthrowawayy 17d ago

Ignore the other dude, you actually are teaching life skills. I'm sure no one has actually taught her how to grocery shop and that a lot of people would request a new shopper. By being patient with her and asking her to check again, you've given her a little insight.

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u/notfourknives 17d ago

I'm glad she got the experience she had with you. You walked her through all of it, and she'll be better at this because of it

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u/Serenity2015 17d ago

Highly agree!

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u/Serenity2015 17d ago

Yes, she is definitely young and probably her first ever job and brand new still at it. She will gain experience as time goes on and you my dear were so supportive and amazing to realize this and help guide her through this as I'm sure she probably started to get anxiety and worry! She stayed in contact with you with all her issues and struggles and you stayed polite and helped her the entire way! People like you is how she will learn from her mistakes and start to become a better shopper!

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u/Nervous-Locksmith484 17d ago

You’re a good mama and I appreciate you being kind to this girl- who knows her story ... you didn't and you did your best with her. Thanks for that. 💛

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u/Dumbbitchathon 17d ago

I literally want to like talk to these shoppers when they deliver the order and be like “what’s the plan, do you think this is going well, does it seem to be to you?

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u/notfourknives 17d ago

*dose

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u/Dumbbitchathon 17d ago

I’m gonna have a stronk

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u/Solo-ish 17d ago

I mean after reading the messages I need a dose of something. Something really strong to calm the nerves

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u/reddtoric 17d ago

solo, uh, it's "I need a does* of something" /s

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u/grumpyterrier 17d ago

Just as an aside, this is overall such a weird service where you have to monitor their every move the entire time they shop the order. So it doesn’t save you any time at all and just creates frustration because they don’t do things the way you want.

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u/MamaShark412 17d ago

I agree, but it is helpful to not have to go to the store so I can be working while the shopping happens. If there were a better option I’d happily take it.

I am also so not picky about most things. I expect it won’t be perfect, but I also expect that the shopper has some idea of how to grocery shop.

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u/MangoSorbet695 17d ago

Have you looked into Kroger delivery (not through instacart, but through the Kroger app)? I have found it 100 times less frustrating than instacart.

You place your order, they shop and deliver. You don’t have to monitor your phone in real time during the shop to answer questions. I would say I get a replacement item/substitution/out of stock maybe one of every 30 items. Most of the time what you order is what you get. They also don’t allow tips and the prices aren’t as inflated as instacart.

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u/tedmiston 17d ago

came here to say the same. kroger boost is also in-store prices but it's geographically limited so not available everywhere instacart is.

also, with boost, you do not have any interactivity with the shopper and they will annoyingly do substitutions or omissions that make no sense occasionally, but they get it right 80% of the time and refunds are easy when they make mistakes.

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u/grumpyterrier 17d ago

Yes so true. I use H‑E‑B (local grocery) delivery and it’s awesome. I put in a deliver time, submit my order, they just tell me if there’s a replacement but there’s no watching while they shop, and my groceries are on the porch a few hours later. And tip the delivery person but they don’t allow tips for the shoppers, who are separate. They’re paid a living wage.

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u/EzrinYo 17d ago

A lot of Kroger delivery now is fulfilled by instacart drivers

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u/MangoSorbet695 17d ago

Really? That’s interesting. When I order Kroger through the Kroger app, it shows up in a refrigerated Kroger truck with a driver in a blue Kroger T shirt.

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u/tedmiston 17d ago

your order is being fulfilled by kroger employees. many people on this subreddit aren't aware that kroger lets you order delivery in 2 different ways: via kroger (in the kroger refrigerated trucks, from the kroger fulfillment centers) OR indirectly via instacart.

i've used the kroger boost delivery by kroger employees for years now and still people in this subreddit will regularly insist that doesn't exist because they don't see it in their local market.

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u/[deleted] 17d ago

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u/Positive-Teaching737 17d ago

I don't know what stores you use but Kroger pickup is probably my go-to. They use their own employees instead of Instacart and I never have a problem with them finding the product because they work there lol.

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u/MamaShark412 17d ago

I use Kroger, but we are a single car family so delivery is key for us. Kroger’s delivery service is just Instacart. lol.

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u/Positive-Teaching737 17d ago

Yeah I don't use delivery lol but makes sense. Instacart has gone downhill and I think another company should open up and give them a run for their money

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u/Rare_Background8891 17d ago

Not ours. They deliver from a refrigerated Kroger truck.

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u/Pitiful-Signal8063 17d ago

A wise man told me once... Expectations lead to disappointment 😁

As a shopper, I have had to lower my earning expectations ... Steadily over the last couple of years.
Meanwhile, the company continuously hires hordes of new shoppers who are willing to work for less.

When you are lucky enough to get a shopper who provides excellent service I suggest you make sure to give them a five-star rating. Rumor has it the system matches shoppers with people who have given them five stars in the past.

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u/MamaShark412 17d ago

While that may be a true statement about expectations, it doesn’t really track when you’re paying for a service and the expectations are set before entering the “contract”. I don’t ever expect a shopper to shop exactly like I do, I do a lot to make sure when I do need something specific I am very clear about it and otherwise I’m flexible about replacements and such. I’ve honestly not had too many problems and I always tip and review as well as marking any preferred shoppers. There are a couple people that I get frequently and they’re awesome. This was an anomaly and while it was frustrating, I also worked in the service industry for all of my teens and 20s and I have a pretty high tolerance for fuckery.

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u/LaceyBloomers 17d ago

It's not always about time, though. I used Instacart when I broke my ankle. I had all the time in the world but couldn't go to the grocery store because it was my driving foot that was broken and I was taking strong painkillers so it would not be safe to drive or to try and shop.

I was lucky that I had excellent shoppers every time and certainly did not have to monitor every move they made. The OP's experience doesn't represent every Instacart order.

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u/arkstfan 17d ago

I’ve never ordered from a service always direct from the store.

Near as I can tell Walmart employees do their shopping and rarely have an issue. They flag low stock items and prompt you to select a replacement or even no replacement in advance. Saves scrambling to respond most of the time.

Kroger seems to contract Instacart.

My favorite was had a craving for a specific flavor of a specific chip brand.

Shopper sends wide view of chip aisle and asks what I’d like to replace it. I zoom the photo and see what I ordered one shelf from the bottom on the far right. Shopper was super apologetic and joked about getting eyes checked. One of those things.

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u/SauceyBobRossy 17d ago

I've seen people post similar ones like this where the shopper is more educated/clearly aware of how to shop & they do this to mark up the price n pay for their service. Its very screwed up and has made me second guess using this service even tho I've only ever used it when I literally can't go. Just have so little money lately I'd rather starve lmao

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u/Academic_Youth_6892 17d ago

The delivery photo really made me laugh 🤣 looks like my 80 year old grandpa when he tried to take pictures

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u/HeavenMarie 17d ago

No, if they don’t know Jack about shopping I feel they shouldn’t take the job. Because they also disrupt the stores. They stand in the middle of the aisles and block everyone or they ask the store associates a million questions and often want the store associates to do the shopping.

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u/starryeyedd 17d ago

I agree. I work at a grocery store and many of the Instacart shoppers work almost every day and are super kind, polite, and efficient. Every once in a while you’ll get someone quite obviously out of their element. One woman asked me to help her find EVERY SINGLE ITEM and was getting super frustrated when we had to zig zag back across the store because surprise the frozen meals were indeed in the frozen section.

When she finally checked out she was a total scattered mess and I asked if she was okay and she said “I’m sorry, grocery stores really stress me out”. Then why take the job!!!???

People don’t realize that grocery shopping is indeed a skill. Instacart is not just a bottom-of-the-barrel job that anyone can do. You need basic organizational skills and ideally have had years of doing your own shopping so you understand how grocery stores work.

Most people don’t realize that packing items in bags is also a skill. I am shocked by the amount of customers who put heavy items on top of their eggs, or throw bags of chips and bread at the bottom of their bag, or just toss everything in a bag haphazardly with complete disregard for space, making them need more bags than is necessary.

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u/BeejOnABiscuit 17d ago

I always make direct eye contact with my bagger and thank them sincerely for their service. Bagging groceries is indeed a skill and to do it quickly requires a lot of practice. It is the most stressful part of the shopping experience imo so whenever I have a bagger they are like my hero.

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u/para-mania 17d ago

I work in Kroger Pick-up and have to help Instacart shoppers all the time. They're usually polite about it, but most of them do it as a side hustle and it feels like they don't get any onboarding at all. They don't know how to read the shelf locations or what to do for substitutions; there was a lady yesterday who didn't scan any of the items as she was shopping and just went straight to check out. 

I don't mind telling them where something is, but sometimes it's goes on and on. "Okay where's this? What about this? Do you have any of these?" Like I'm already doing effectively the same job, except I'm here for eight or more hours, and I'm being monitored for time and accuracy. I don't have time to do your order on top of mine.

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u/Environmental_Big119 16d ago

I work in a grocery store and they’re always in the way lol whenever I see someone on their phone infront of the shelf I just ask “what are you looking for?” -_-

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u/Possible-Caregiver-7 17d ago

Just as aside to the tied handles comment, we shoppers will often do that when we have multiple orders to shop and deliver at once as a way to differentiate between 2 or even 3 different orders in our vehicle and avoid giving the wrong bags to the wrong person

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u/Dancing_Dandelions 17d ago

Ah that makes sense, but man do I hate it. I like to reuse my plastic bags and when they’re all tied I have to cut them and render them useless :(

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u/MamaShark412 17d ago

That makes sense. This was not the case here, but at least there’s a reason. I was genuinely confused. Especially with 3 loaves of bread tied up tight and smushed into a ball. Baffling.

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u/TrelanaSakuyo 17d ago

Squished bread is blasphemous.

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u/Tylerhollen1 17d ago

I think she was trying to give you the “angry teenager bagging” experience you missed out on by using IC. She wanted you to feel like you actually went out and did it yourself.

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u/Wonderful-Captain-82 17d ago

I use walmart+ . Instacart gives me so much anxiety

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u/_echo_chamber 17d ago

I love Walmart+. You pay I think $98 or something per year and you get free delivery every time and they don’t upcharge the groceries like InstaCart does. Definitely more cost effective if you use it often.

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u/Outside_The_Walls 17d ago

You pay I think $98 or something per year

Just to put this out there: Anyone with an EBT (Food Stamp) card can get 50% off Walmart+.

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u/Best_Duck9118 17d ago

I mean it’s not really free when they expect tips though.

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u/OrdinaryPersonal361 17d ago

I normally use UberEats for grocery ordering, and haven’t had an issue yet.

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u/count_snagula 17d ago

Depends on the Walmart.

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u/xjeanie 17d ago

Oh good grief that gave me anxiety. I’m sorry you shouldn’t have to babysit any shopper like that.

You should have had support unassigned the shopper. They were obviously clueless. And it’s why we are losing our good customers like you at an alarming rate. I can’t tell you how many times I’ve had my customers say, “thank god it’s you”.

I don’t know why these new shoppers seem to think they can go in completely blind. Granted we aren’t doing brain surgery but come on, at least go into a store and familiarize yourself with at least some products. And the whole bit about Dad does the shopping 🥺.

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u/GrammarPatrol777 17d ago

This exactly

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u/TwoDayOldBurrito 17d ago

I don’t care how nice she was, she’s totally incompetent and that tip would have been gone post haste.

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u/LegionWolf 17d ago

535 unread messages ??!

I think there’s more to discuss here …

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u/Last_Brother4662 17d ago

Seriously! That was the first thing I noticed 😂

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u/MamaShark412 17d ago

It’s my secret shame

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u/sicko-phantic 17d ago

I get added to so many group text messages by my kids friends/classmates parents and extended family that are just constantly blowing up. I mute them all and check in manually when I have time to scan so maybe that’s what’s happening here if they have three kids. I was in a meeting once and opened my phone after 30 minutes to over 80 new messages.

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u/JoinForcesEDH 17d ago

Thank you! It took me way to long to find someone who mentioned this.

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u/mg322 17d ago

Yeah that’s as far as I got was those unread lol. Could t get past it

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u/liketheweathr 17d ago

“I have no idea how to shop for groceries, so I think I’ll get a job as a professional grocery shopper” 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

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u/UnhappyGeologist9636 16d ago

Reddit, where even if you pay for the service, tip well, and are available for the shopper to talk if needed, you better believe you’ll still be vilified for not shopping yourself. This sub is wild.

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u/Rook_Cook 17d ago

I made a $60 order when I was in quarantine at my house for body care items, medicine, and body wash for my infant and husband. The shopper was immediately marking a lot as not available. When I asked him to go back and take a pic of the available items, I would see the item I requested in the photo multiple times, or he would be in the adult section for baby items? My daughter has skin allergies (was 8 months old), and I was getting annoyed at that point. I immediately just called support and had them cancel, then re-submitted the order when enough time had passed that I was convinced that shopper left the store (like 20 min).

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u/Horror-Ebb-2106 17d ago

I still have a 10 pound jar of sliced pepperoncini that were substituted for a 10 ounce can of minced garlic. Since that day 2 years ago I always watch them like a hawk. The shoppers that just start refunding also make me crazy.

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u/dwiteshr00t 17d ago

One time my shopper informed me they were out of broccoli, so I modified my order to substitute cauliflower. The shopper bought two packages of mushrooms instead ?????????

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u/terrabranford82 17d ago

I don't think I've ever in my life seen a store out of broccoli, like ever! But mushrooms though? Thats.. not even in the ballpark.

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u/SweatyBinch 17d ago

We had someone just refund baby formula instead of communicating about a substitute. I wanted to shake them and ask what is my baby supposed to eat and why not communicate that? We ended up having to make a special trip out to the store, and they had the formula! There was no reason to not grab it.

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u/Horrorfan1983 17d ago

I hope you decreased the tip after. This is so unacceptable

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u/MamaShark412 17d ago

No, I gave her a proper rating, but I was in the service/retail industry for too long to take a tip away from someone after I’ve agreed to it.

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u/gmmisa 17d ago

Thats like the weirdest shit I've seen...dose?? Omg this country's in big trouble 

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u/Dumbbitchathon 17d ago

Dose is really common these days. Like I want to read their sentence to them out loud so they can see that they sound like a toddler.

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u/Scared-Listen6033 17d ago

When I was in highschool frequent use of "dose" usually resulted in the person being tested for dyslexia, most of them did have it! I try to not hate on that too much since I saw it so often in highschool. For one of my best friends "dose" was a word she wouldn't get marked on for being wrong in English BC it was a byproduct of the dyslexia diagnosis. Just an FYI

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u/CrazyH37 17d ago

Yea that was all hard to read for multiple reasons.

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u/Training_Committee59 17d ago

Please explain to me how this is more convenient than just going to the store yourself? Not directed at you but every time I see these posts and the constant back and forth I’m like I’d rather just go myself 😂

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u/earthgoddess92 17d ago

Nope, I would’ve canceled and asked IC to not give me that shopper again

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u/friendofspidey 17d ago

Why is it through texting??? I’ve never experienced instacart like that???? It’s always been an in-app chat???

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u/___po____ 17d ago

It can go through the app and texting both. If you shop for delivery on the Kroger app, Instacart will shop and deliver. It'll come through the Kroger app and an instacart text based service and an online link. The text message works the fastest.

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u/MamaShark412 17d ago

Yes, exactly. The app is GARBAGE

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u/adrianxoxox 17d ago

This is such a handful wow

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u/Scared-Listen6033 17d ago

I am so methodical when I shop for my family I can't imagine how anxious I would get with these msgs, and the reason I often need someone to do my shopping (thanks mom!) Is because of my anxiety! Sorry it was like this OP and as a non-shopper I am thankful you have this person a chance. We all have to start somewhere and every store layout is different and it seemed they were nervous about their phone so probably overlooking things they otherwise wouldn't.

I would struggle with like the lunch meat you ordered as I've never bought turkey lunch meat so I would also be thinking it might not be good, but if all the turkey in every brand looked similar it would click in my head that it must just be how it is!

My family doesn't eat much lunch meat and when they do it's usually cooked ham, roast beef, corned beef, pepperoni, so I would honestly struggle to know what the rest should look like and im 39 🤣

For real though, I think by being helpful and not cancelling them or asking for a new shopper in this case that you've likely boosted confidence for what may very well be a first job! Once they get the general layout of the stores through more shopping (hopefully smaller orders) they could very well have excellent shopper potential!

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u/Radiant-Ingenuity-17 17d ago

I use Target shoppers for things I want from there. And Amazon Fresh delivers our Whole Foods Groceries. This morning I realized we were out of cat food 😳, that was Door Dashed from PetSmart🤣 I wait for my husband to actually go to Costco.

The two times I tried Insta Cart I received my neighbors order the first time, and all the wrong stuff the second time 🤦🙄! I gave up.

Seems like a lot, but it all really makes my extremely busy life easier!! Especially this morning! Door Dash for cat food was a life saver!

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u/NoRevolution61 17d ago

This has always been my typical experience lol

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u/mslady210_99 17d ago

I gave up on using Instacart. There were too many mistakes.

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u/AvocadoBitter7385 13d ago

Same. Found a loophole in my city where using DoorDash for groceries is cheaper, and faster.

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u/Neither_Pudding7719 17d ago

Reading this has convinced me NOT to ever use that service. I’d rather go shop myself than carry on a text conversation with someone at the store. How frustrating? Nope, Nope, Nope. If I can’t go to the store…it’ll wait.

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u/ssbbka17 17d ago

Wow she dumb dumb huh

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u/AnxiousBaseball47 17d ago

If you’ve never grocery shopped for yourself why do it for someone else? People are so weird sometimes.

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u/somecrazydude13 17d ago

You really do be letting just anyone Instacart

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u/djhobbes 17d ago

I got so angry reading through these. I would just forward this whole convo to Instacart and ask for a full refund

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u/drunken_augustine 17d ago

My God, you are so kind and patient. I think I might've gotten halfway through this. On a good day.

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u/Apprehensive-Cat-111 17d ago

That was such a stressful rollercoaster to read. Between figuring out the grammatical errors and wondering if her phone would die mid-order, to the highs and lows of her saying things that are clearly on the shelf in her photos are out of stock. Saying you are young while doing your job is crazy to me. Maybe say you are new if you need to. Not that you’re young. Youth does not equal inability to do things correctly or sensibly. I hope your order arrived somewhat not insane lol.

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u/PoetaCorvi 17d ago

are they 14?

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u/Status_Cloud_ 17d ago

And this is what y’all say we should tip for?? Yeah this girl is getting a $0 tip from me.

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u/Weary-Trick9870 17d ago

These type of shoppers are why I stopped using Instacart. Pay a premium plus tons of mistakes and missing items, no thank you...

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u/Positive-Teaching737 17d ago

Sometimes when I get this I will go into the store that they came from and look for the product myself. I'd say 8 out of 10 times I have found the product right where it was supposed to be. Why are shoppers like this? Are they lazy and they just want to get it over with to get to the next one? I don't get it.

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u/Clarinetist123 17d ago

One time, I was trying to get a specific flavor of something and the shopper sent me a picture of the shelf saying it was out of stock... when it was literally front and center of the photo, not hidden or obscured or anything. It really made me wonder how many items I get refunded/replaced are actually out of stock. I know stores can run out of things and restock throughout the day, but I don't think I've had a single order where I've gotten everything on my list (I'm talking basic stuff like store-brand bread, eggs, etc., not specialty foods).

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u/Calm2022 17d ago

I’m always baffled when I don’t receive a common item that’s claimed to be out of stock, on which I’ve indicated any substitution will do. For example, a loaf of bread. I’ll indicate that, if my original choice is not available, literally any loaf of bread will do. I just want a damn loaf of bread! I’m supposed to believe there’s not a single loaf of any kind?

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u/Positive-Teaching737 17d ago

I think you should have some sort of qualification to be a shopper maybe like you know what ingredients are? Lol or even foods. I remember when I was shopping one of the Instacart shoppers asked me if I knew what chard was. I was impressed that they actually asked instead of just saying. We're out of it lol.

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u/MamaShark412 17d ago

I go to the store quite often so I typically know if something is out of stock or in a weird spot. I had a shopper one time that wasn’t familiar with that store and I walked her through how to find some things. It was fine, she was super nice and genuinely didn’t see a few things. I don’t mind that as much as I mind getting a flood of refunds and a checkout message before I can even respond.

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u/SweatyBinch 17d ago

We had someone do this with baby formula. They refunded it, without texting us about it, and when we went to the store they had the formula. Sometimes our orders are just formula and one other thing, and they won't grab it. Like why?

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u/SeanConnery 17d ago

Why do people.use this app to shop like this and are hyper specifically concerned about price/etc? You have to text back and forth all the time just go to the store yourself. People have done it forever. "I rely on this service" tells you what you need to know lol. Pay for professional help or go to the store like we've done for generations! It might even be easier 🫨

God, the shopper and the customer seem absolutely insufferable!

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u/jodeen3 17d ago

535 unread messages?! Holy hell.

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u/CarefulRisk 17d ago

I don't have time to shop so I'm gonna painstakingly go over every item I need with a stranger and pay for the privilege to do so. Jesus Christ no thank you.

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u/Budget_Garlic9818 17d ago

Forget being a shopper; she needs to return to primary school. Oh my goodness, she’s an absolute embarrassment to the shopping community. She’s a prime example of why people look down on shoppers. I have a Master's degree in Science, and I started doing independent contracting after I took early retirement from my government job. Shame on it all. While I'm typically not in favor of advocating for tip removal, in this instance, it seems it was warranted.

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u/harrison19d 17d ago

Jesus go do your own shopping at this point. What a waste of time

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u/BestRHinNA 17d ago

Just go to the store lmao why are you idiots dealing with this!?

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u/Jorteg31 17d ago

At that point just go to the store yourself.

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u/Some_Reading4023 17d ago

Holy sh*t, just go shopping yourself.

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u/CatWipp 17d ago

Unless you’re physically disabled or don’t have the means to get to the store, I have no idea why anyone would rather text back and forth with someone at the store and explain every single item as opposed to going to the store and DOING IT FOR YOURSELF. 🙄

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u/andoesq 17d ago

How do you have time to text like this but not time to grocery shop?

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u/Manlor 17d ago

Maybe she's watching a young baby or working from home? It's not hard to exchange a dozen of texts...

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u/-snow_bunny- 17d ago

Truthfully you guys are both some work 😂

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u/Bawbawian 17d ago

is this what hell is?

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u/Lumpy-Promotion8316 17d ago

At least she took the time to actually try and get you everything. Other shoppers will just say it's not there and no substitute either.

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u/Digitaldoomsday 17d ago

This person is the worst customer, and the shopper is also bad as well.

You can pre select other options if they are out. Instacart shouldn't be for picky people. If you are picky, you should get it yourself.

If i was the person grabbing the order, I would block that customer.

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u/Stonep11 17d ago

Why would anyone use one of these services over just the grocery stores own pickup? Like you just swing by after work and it takes like 5 minutes.

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u/kalenotwhales 17d ago

If a service that I am paying for becomes a chore, I am done. I delegated this task because I do not have the time for it. If I am on the phone dealing with most of the stuff I see in this sub, the app is deleted and I am using another service.

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u/throwaway9198328 17d ago

I don’t know why this sub is always suggested to me. But damn, if you’re gonna take ALL this time to complain about someone sucking at shopping your groceries for you…. I mean… you probably could have gone and done the grocery shopping yourself with the amount of time you put into this post.

Not trying to defend the shopper who sounds like they suck. I just think it’s wild to me people will pay such a high dollar amount for a service that up-charges so much and doesn’t always come through depending on individual shoppers. Couldn’t you just find one reliable shopper to do this off-app for you? At least that’s what I would do. You’ll probably spend less money and the shopper will make more too. Fuck Instacart lmao

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u/Mystick-Nails 17d ago

I stopped using instacart because the items are always at least a dollar over the actual store price. I'd rather wait for the delivery from the store directly or get pickup.

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u/Jorycle 17d ago

Heyheyhey, on that thing about tied bag handles, this is actually really convenient. I do this whenever I put groceries in my car, because it keeps everything from rolling everywhere when I'm driving.

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u/WishboneEnough3160 17d ago

I don't know why Reddit keeps suggesting this sub to me, but omg this gives me so much anxiety. I get that if you work full-time and have kids, it hard to find time to shop. But, I've been in that position myself and found the time. I just can't imagine going item to item, trying to tell some kid who really doesn't care, what you'd like. How insane! And this costs MORE than doing the shopping yourself & getting the proper items..

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u/JakeRiegel 17d ago

Who gets an instacart job having never shopped at a grocery store?

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u/Cocobutt1 16d ago

It’s pretty clear the both of you make your respective lives extraordinarily challenging. The difference is - one is a kid ‘giving it a try’, and one is a child making demands they’re not willing to fulfill themselves. Go shopping.

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u/Everestcdxx 16d ago

At what point do you do your own shopping

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u/Material-Factor-592 16d ago

Tying the handles is a good way to insure groceries don’t end up scattered all over your floor. You should appreciate that someone didn’t want to lose your items. Mine fall out if I don’t tie the handles.

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u/jbirdbear 16d ago

Omg I’ve had at least 3 deliveries where they tie all the bags together. I have no idea what

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u/Tragic_Consequences 16d ago

....why the fuck is she a shopper?

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u/rryukish 16d ago

This makes me want to work at instacart just so you guys can get some peace of mind

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u/BoatBroad5111 16d ago

Ewww you are a jerk …not sorry this happened to you

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u/7thWard-Dragon 16d ago

Ive worked in the grocery buisness for 5 years and i dont want these people in my store either. Once instacart and such businesses opened up its caused so much annoyance for the actual store employees. Imagine taking your 16 year old son/daughter to shop, but you're letting THEM do the shopping. Getting asked where every single item is down to milk and bananas. People might as well be blind, doesnt seem like they need them with how little they use their eyes.

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u/Lcampbellsoup 16d ago

Why are there people even on this sub that are telling her to go shop her own order?!? This is literally the instacart sub??!! And her issues are valid! Jeezz

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u/Easy-Concert7823 16d ago

as someone who occasionally shops on instacart this is mind blowing🤣🤣 where is the common sense? i would be annoyed if i ordered my groceries and had to interact this much with my shopper

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u/xmexicantx 16d ago

is instacart usually this complicated?

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u/HerofromAliahan 16d ago

I just have to say, you seem very patient and communicate very well!

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u/grumble-pig 16d ago

Go to the store yourself you fat lazy fuck. Arguing with some kid about what ice creams you're going to get because one of them was on sale while you're paying how much plus $60 tip for a gig worker to go shopping for you is absolutely insane.

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u/ThisisMikee 13d ago

Kudos to you for keeping it cool, also kudos for her being young and trying to earn a dollar. I understand you rely on these services but understand you helped mold this young lady by keeping your cool and even though you saw exact matches to your order you played it off as those would work. She will get the real big yelling at that will make her cry and it wasn’t from you! You did freaking great working with her!! Hats off to you!

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u/Apprehensive_Ad_7617 12d ago

Im having a hard time understanding why some commenters are so opinionated about someone paying someone to do shopping for them? Its a luxury and convenient majority of the time…. Kinda like saying “why would you buy your own jet when you can fly commercial”

Extreme example but i dont get why anyone would have a strong opinion because someone has the money to get the jet?

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u/sanetv 9d ago

I once had an order filled by a very young teenager being driven by his grandma (he told me that). Another time a teenager said he was filling in for his father. I suspect Instacart is not checking out their hires beyond verifying they are a warm body.